Welcome to SRAM Bike Shop! These Terms and Conditions govern your use of our website at roadbikesshop.com and all purchases made through it. By accessing our site or placing an order, you agree to these terms. Please read them carefully, as they outline your rights and obligations, as well as our commitment to providing a transparent and rider-focused experience. At SRAM Bike Shop, we blend precision engineering with exceptional service, ensuring every aspect of your journey—from browsing to售后—meets the high standards of cyclists worldwide.

1. User Obligations and Responsibilities

As a user of SRAM Bike Shop, you agree to:

  • Provide accurate and complete information during account creation and checkout, including your name, address, and payment details.
  • Use the website only for lawful purposes and in compliance with applicable laws in your region.
  • Not engage in fraudulent activities, such as unauthorized purchases or misuse of payment methods.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access at [email protected].
  • Respect our intellectual property and not copy, distribute, or modify any content from the site without permission.

Failure to comply may result in termination of access or legal action. We value your cooperation in creating a secure and trustworthy environment for all cyclists.

2. Products and Services Description

SRAM Bike Shop specializes in high-performance cycling components and accessories, designed for enthusiasts and professionals who demand precision and reliability. Our product range includes:

  • All Wheels, Bike Frames, and Derailleurs: Engineered for durability and optimal performance in various cycling disciplines.
  • Chainsets, Cassettes, and Brake Calipers: Meticulously crafted to enhance speed and control.
  • Spares and Accessories: Such as Bolts, Brake Cables, and Chain Connectors, tailored for easy maintenance.
  • Clothing, Helmets & Shoes: Including Competition Helmets, focused on safety and comfort.

All products are sourced to meet international quality standards, with detailed descriptions and images provided on our site. Note that due to the specialized nature of our items, some may have specific usage guidelines—please refer to product pages for details.

Note: We ship globally, excluding Asia and select remote areas as specified in our Shipping Policy. If you are unsure about product compatibility, contact us before ordering.

3. Order and Payment Terms

When you place an order with SRAM Bike Shop, you enter into a binding agreement subject to these terms:

  • Order Processing: Orders are processed within 1-2 business days after purchase confirmation. You will receive an email acknowledgment with order details.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels. By providing payment information, you warrant that you are authorized to use the selected method.
  • Shipping:
    • Standard Shipping: Via DHL or FedEx at $12.95, with delivery in 10-15 business days after shipment.
    • Free Shipping: For orders over $50 via EMS, with delivery in 15-25 business days after shipment.
    Delivery times may vary due to customs or destination factors. We are not liable for delays beyond our control.
  • Cancellations and Changes: Orders can be modified or canceled within 24 hours of placement by contacting [email protected]. After this period, orders may be in processing and cannot be altered.
  • Pricing and Taxes: All prices are in USD and include applicable taxes where stated. We reserve the right to adjust prices due to errors or market changes, with notifications provided for existing orders.

4. Intellectual Property

All content on SRAM Bike Shop, including logos, text, images, and product designs, is the property of SRAM Bike Shop or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission. Unauthorized use may result in legal action. We encourage the cycling community to share our passion, but always respect intellectual property rights.

5. Returns, Refunds, and Exchanges

We stand behind our products with a rider-focused returns policy:

  • Return Timeframe: Returns or exchanges are accepted within 15 days of receipt. Contact us at [email protected] to initiate the process.
  • Condition Requirements: Items must be unused, in original packaging, with all tags and receipts. Non-returnable items include Clothing, Helmets & Shoes (for hygiene), and opened Bolts or Brake Cables.
  • Refunds: Processed within 5-7 business days for credit cards or 3-5 days for PayPal after we receive the return. Standard shipping fees are non-refundable unless the return is due to our error.
  • Exchanges: Follow the same process as returns; we cover replacement shipping costs (excluding expedited upgrades).
  • International Returns: Customers outside the US (excluding Asia and remote areas) are responsible for return shipping and customs fees. Mark packages as “Returned Goods” to avoid charges.

For defective or incorrect items, we provide prepaid return labels and expedited replacements. Your satisfaction is our priority—contact us with any issues.

6. Liability Limitations

SRAM Bike Shop strives for accuracy in product descriptions and services, but we are not liable for:

  • Indirect damages, such as loss of profits or data, arising from product use or website access.
  • Errors in content, pricing, or availability, which we will correct promptly upon notification.
  • Delivery delays caused by carriers, customs, or unforeseen events.
  • Misuse of products beyond intended purposes—always follow manufacturer guidelines for safety.

Our total liability for any claim related to your order shall not exceed the purchase price of the product. This limitation is in accordance with applicable consumer laws, which may provide additional rights in your jurisdiction.

7. General Provisions

  • Governing Law: These terms are governed by the laws of the United States, with disputes resolved in courts in Fresno, California.
  • Changes to Terms: We may update these terms periodically. Continued use of the site after changes constitutes acceptance.
  • Contact Information: For questions, reach us at [email protected] or by mail at SRAM Bike Shop, 2908 Rockford Mountain Lane, FRESNO, US 77545.

Thank you for choosing SRAM Bike Shop. We’re dedicated to supporting your cycling adventures with precision and care—on and off the bike.