Our Commitment to Your Satisfaction

At SRAM Bike Shop, we understand that precision engineering extends beyond our cycling components to every aspect of your experience. Just as we meticulously craft our All Wheels, Bike Frames, Derailleurs, and Chainsets, we’ve designed a returns process that’s straightforward, transparent, and rider-focused.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your components meet your exacting standards.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, undamaged packaging
  • Unused and in pristine condition
  • Including all original tags and labels
  • Accompanied by the original receipt or order confirmation

⚠️ Important Note: Non-Returnable Items

Due to hygiene and safety considerations, the following products cannot be returned or exchanged:

  • Clothing, Helmets & Shoes (including Competition Helmets)
  • Bolts & Spares that have been removed from original packaging
  • Brake Cables that have been cut or sized
  • Chain Connectors & Pins that have been installed
  • Any products showing signs of installation attempts or wear

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team at [email protected] within the 15-day return window. Use the template below to ensure we have all necessary information.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear SRAM Bike Shop Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return: [List items with quantities]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone Number: [Your phone number for shipping updates]

I confirm that the items are in original condition and packaging.

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Authorization Number and shipping instructions. Please do not ship items without this authorization.

Step 3: Package and Ship Your Return

Securely package the items in their original packaging, include the original receipt, and ship to:

SRAM Bike Shop Returns
2908 Rockford Mountain Lane
FRESNO, US 77545

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Refund Type Processing Time Method Notes
Credit Card Payments 5-7 business days after we receive your return Original payment method Appears on your next statement cycle
PayPal Payments 3-5 business days after we receive your return Your PayPal account Instant transfer once processed

Shipping Cost Policy

Standard Shipping fees ($12.95) are non-refundable unless the return is due to our error or defective products.

For exchanges, we’ll cover the shipping costs for the replacement items.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product using your preferred shipping method at no additional charge (except for expedited shipping upgrades).

Defective or Incorrect Items

If you receive a defective product or incorrect item, contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement at no cost to you.

International Returns

For customers outside the United States (excluding Asia and select remote areas as noted in our shipping policy):

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is here to help ensure your SRAM Bike Shop experience matches the quality of our components. Contact us at [email protected] for any return-related inquiries.

At SRAM Bike Shop, we’re committed to your complete satisfaction – on and off the bike.