Welcome to the SRAM Bike Shop FAQ page! We’re here to help you with any questions about our premium cycling components, delivery, returns, and more. As a trusted destination for cyclists worldwide, we’ve compiled common queries to ensure your shopping experience is smooth and enjoyable. If you don’t find your answer here, feel free to contact our support team.
Product Questions
What types of products do you offer?
We specialize in high-quality cycling components and gear, including All Wheels, Bike Frames, Brake Cables, Cassettes, Chains, Derailleurs, and more. Our menu covers everything from performance parts like Brake Calipers and Chainsets to accessories such as Clothing and Helmets, catering to enthusiasts who demand reliability and innovation.
Are your products suitable for professional racers or casual riders?
Absolutely! Our products are designed for a wide range of cyclists, from professional racers preparing for competitions to weekend warriors looking to upgrade their ride. We focus on premium components that enhance performance, durability, and overall cycling experience.
Do you sell spare parts for maintenance?
Yes, we offer a variety of spares like Bolts, Chain Connectors, Pins, and other essentials to keep your bike in top condition. Check our “Spares” sections under the menu for easy access to maintenance items.
Delivery and Shipping
Where do you ship, and are there any restrictions?
We ship worldwide, except for Asia and some remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] for clarification.
What are your shipping options and costs?
We offer two main methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping on orders over $50 using EMS (delivery in 15-25 days after dispatch). Both ensure secure handling by trusted carriers.
How long does order processing take?
We process all orders within 1-2 business days, carefully packing items to prevent damage. Once dispatched, you’ll receive a tracking number via email to monitor your delivery.
Returns and Refunds
What is your return policy?
If you’re not satisfied, you can return items within 15 days of receipt, provided they are in original condition and packaging. For full details, visit our Returns & Refunds page or contact our team.
How do I initiate a return?
Please email us at [email protected] with your order details, and we’ll guide you through the process. We aim to make returns hassle-free to uphold our quality commitment.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Our system ensures your payment information is protected.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and access exclusive updates. If you have account issues, reach out to our support team.
General Inquiries
How can I contact customer service?
You can email us at [email protected] for any questions about products, delivery, or support. We’re here to help you ride harder, longer, and smarter!
What is your company address?
Our address is 2908 Rockford Mountain Lane, FRESNO, US 77545. Feel free to note this for any correspondence.
Thank you for choosing SRAM Bike Shop! We’re dedicated to providing premium cycling solutions with reliable service. Explore our website to discover more, and ride on with confidence.